Tag: Information Technology

July Systems Maintenance Window

July Systems Maintenance Window

| July 9, 2015 | 0 Comments

The next Systems Maintenance Window is scheduled for Friday, July 17, 10 p.m. CDT through Sunday, July 19, 3 p.m. CDT. Details of the scheduled work will be provided in advance of the window through a Connections campus announcement. Please be advised that during these maintenance windows, you can anticipate intermittent systems access, or extended […]

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Latest Windows 7 Migration Updates (May 4-8)

Latest Windows 7 Migration Updates (May 4-8)

| May 15, 2015 | 0 Comments

Webster University’s Information Technology continues to upgrade all Windows computers to the Windows 7 operating system and installing a consistent and reliable application package. In addition to delivering a consistent and reliable desktop image to all U.S. domestic sites, these initiatives will stabilize the work station environment by minimizing potential security threats and exposures. The […]

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Windows 7 Update: Migrations in progress, completed migrations

Windows 7 Update: Migrations in progress, completed migrations

| May 7, 2015 | 0 Comments

Last week (April 27-April 30), Information Technology migrated 202 PCs to the Windows 7 64-bit operating system. In total, 600 of the 2,500 PCs targeted for migration have been completed. Main Campus Departments Housing and Res Tech – in progress Academic Affairs – in progress Community Music School – in progress Student Health Services – […]

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IT Service Desk Summer 2015 Hours

IT Service Desk Summer 2015 Hours

| May 7, 2015 | 0 Comments

Beginning Sunday, May 10, Webster University’s Information Technology Service Desk will change its support hours to reflect the summer interim period. 2015 Summer Support Hours Monday-Thursday: 7 a.m.- 7 p.m. (CDT) Friday: 7 a.m.- 5 p.m. (CDT) Saturday-Sunday: 11 a.m.-4 p.m. (CDT) The IT Service Desk is the single point of contact for all technology […]

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Reminder: New Enterprise Systems Access Request Process; Q&A Now Online

Reminder: New Enterprise Systems Access Request Process; Q&A Now Online

| May 5, 2015 | 0 Comments

Last week’s Cherwell overview and Q&A session by IT is now available online. It is highly recommended that anyone who submits Enterprise Systems Access (ESA) request forms watch the recording as it covers the new ESA process. Additional information is also available on the technology website. As always, if you have any questions you may […]

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Webster University Hosts Cybersecurity Sessions at Major IT Conference with Tom Ridge

Webster University Hosts Cybersecurity Sessions at Major IT Conference with Tom Ridge

| April 30, 2015

Webster University hosted two popular sessions at the Gateway to Innovation conference in downtown St. Louis Wednesday, including one featuring Tom Ridge, the first secretary of Homeland Security and former governor of Pennsylvania. As an event co-sponsor, Webster also showcased its  cybersecurity program, with President Elizabeth (Beth) J. Stroble formally addressing technology conference attendees before […]

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Windows 7 Update: Current issues, upcoming migrations

Windows 7 Update: Current issues, upcoming migrations

| April 28, 2015 | 0 Comments

As of April 24, the Windows 7 Team has migrated 398 PCs out of the total 2,500. 131 machines were migrated last week (April 20-24) including Career Services, Public Safety, Housing and Res Tech, Student Health Services, Counseling and Life Development (home campus) and the Old Post Office (Gateway Campus), Ft. Sam Houston, San Antonio, […]

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Changes to Enterprise Systems Access (ESA) Request Form Process

Changes to Enterprise Systems Access (ESA) Request Form Process

| April 22, 2015 | 0 Comments

Beginning Wednesday, April 22, the Enterprise Systems Access (ESA) request form will be completely electronic. Information Technology will hold two Q&A sessions for the new service management system (Cherwell) where IT staff will demonstrate a brief walk-through of the new system, including the new ESA process. Q&A Info Session Times, Locations The first info session […]

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Online Resources and Upcoming Q&A Sessions for New IT Service Management System

Online Resources and Upcoming Q&A Sessions for New IT Service Management System

| April 21, 2015 | 0 Comments

Beginning Wednesday, April 22, Webster University Information Technology will be using the new Cherwell Service Management system for work orders. You will continue to go to www.webster.edu/technology/service-desk/work-orders to enter a new request. Documentation and a couple of short walk-through videos will be available to help you get acquainted with the new system. Those can be […]

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New IT Service Management Solution, Cherwell, Coming April 22

New IT Service Management Solution, Cherwell, Coming April 22

| April 17, 2015 | 0 Comments

As announced several months ago, changes are coming to the way you interact with Information Technology. IT is replacing the current work order system with a fully featured service management solution called Cherwell. The rollout date is set for Wednesday, April 22. New IT Features You will still be able to use the same link […]

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