New Printer Service Guidelines, Xerox Contact Information

| January 30, 2014

Beginning Monday, Feb. 3, faculty and staff at all Webster University’s U.S. campus locations may directly contact Xerox at 866-237-9728 to report mechanical problems and order toner (limit one cartridge of each color at a time per printer).

Please note that all printers on the Webster network should automatically notify Xerox when toner is low, and Xerox will ship a new toner cartridge.

If you are not receiving toner automatically, please notify the IT Service Desk. This can occur with printers set up as local (meaning they are not connected to the network), or those that do not remain powered on. We suggest you leave printers on so they may report low toner levels to Xerox.

If you have any questions about printer service, please contact the IT Service Desk at 314-246-5995 or toll-free 1-866-435-7270.

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Category: Employee News, International & U.S. Campuses

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