Cisco IP Phone Upgrades Aug. 2-4

| July 30, 2013

Information Technology will complete upgrades to the Cisco IP phones on the Webster Groves, Westport, Winghaven, St. Louis Old Post Office, and Fort Gordon, Ga., campuses beginning 10 p.m. CDT, Friday, Aug. 2 – 10 a.m. CDT, Sunday, Aug. 4. The upgrades are a continuation of those started the weekend of July 12 and will bring the IP phone systems completely up-to-date.

Impacts are as follows:

  • Emergency CallsSt. Louis Campuses: In the event of an emergency between 10 p.m. Friday and 6 a.m. Saturday, dial 6911 to contact Public Safety. Directly calling Public Safety will ensure they can respond to your emergency while the department’s call management software is upgraded. Public Safety will dispatch local emergency personnel as needed. All Other Campuses: Continue to dial 911 to contact local emergency personnel as usual.
  • Voicemail – Cisco Unity Connection Voicemail will be intermittently unavailable throughout the weekend, although every effort will be made to ensure daytime availability. During periods of unavailability, unanswered, incoming calls will receive a busy signal when transferred to the voicemail system, preventing callers from leaving messages. Likewise, voice mailbox owners will be unable to access their voicemail. After service is restored, voicemail will function as usual, providing access to all previously saved outgoing and incoming messages.
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