Information Technology Organizational Re-Alignment

| June 20, 2013

On June 13, 2013, Information Technology modified its organizational structure [PDF] to align with the University’s strategic goal of global academic excellence. The realignment includes the creation of an Enterprise Architecture group, revised missions for Media Services, Information Services, and the PMO (Project Management Office).

These organizational enhancements will help foster a deeper alignment with Webster faculty, staff and students, in addition to better positioning Information Technology to deliver results that directly impact the growth and retention of student enrollment.

Benefits include:

  1. More active communication and collaboration with University stakeholders, including faculty, staff, and administration, on technology information and in decision planning
  2. Creation of a global Information Technology Strategy Roadmap across all system platforms
  3. Achievement of efficiencies through the identification and development of processes to reduce common, recurring impacts that result in work orders
  4. New technology introduction, cost reductions, and service enhancements through the governance and active relationship management of vendors and partners who supply strategic IT services to the University
New IT Organizational Structure and Departmental Objectives

Enterprise Architecture Technology & Network/Infrastructure Operations – Steven Aubrecht

  • Create architectural roadmaps—recommend and set direction for technology use for all University stakeholders
  • Coordinate the timely integration and smooth migration of technology infrastructure solutions according to defined architectural roadmaps
  • Manage University network and infrastructure operations

Note: See the announcement of Aubrecht’s appointment here.

Media & Academic Technology Services (formerly Media Services, now includes Lab Operations) – Marty Martin

  • Assure operation of classroom technology and computer labs on our campuses for all departments and provide technical support to users
  • Catalog, maintain and distribute production equipment and studio spaces for the School of Communications
  • Coordinate, administer, and roll-out video technology for University use in the classroom and as a business-travel alternative
  • Provide expertise in the planning and conduct of special events that require media technology and support

PMO (Project Management Office) – Sue Wilcox

  • Enable the University to deliver project-based work that facilitates realization of Webster’s strategic goals and educational vision
  • Scope and assess project requests for University prioritization
  • Manage delivery of assigned projects on schedule, on-time, within scope and budget utilizing delivery framework based on industry best practices
  • Provide vendor governance through proactive collaboration with Finance and Procurement to develop and implement a methodology to achieve superior relationships with IT service suppliers
  • Establish an Aacademic Liaison who will regularly meet with stakeholders to understand their technology usage and serve as a point of contact for quality IT services and solutions. Terri Lucas will be instrumental in this new role

Admin Support and Procurement – Deanna Louveau

  • Improve processes to facilitate the University’s technology purchasing
  • Collaborate with all University departments on maintenance and licensing agreements
  • Work with Finance on procurement purchases for capital and operational expenses

Information Technology Support Services (formerly Information Systems, now includes Desktop Services) – Terri Jones

  • Manage end-user support requirements
  • Continually improve business-aligned IT services through an established cycle of planning, implementing, monitoring and reporting based on core service management methodologies
  • Provide educational assistance for consumers of technology through relevant software training and training-development consultation
  • Develop effective communications that inform and educate the University community about services and initiatives
  • Adhere to industry-standard best practices relating to IT policy, security, and service delivery

Enterprise Information Systems – Margie Muthukumaru

  • Plan, implement and support core administrative information systems critical in achieving Webster University’s institutional mission
  • Support the creation of customized solutions as needed by the University along with new application technology, as introduced from the Enterprise Architecture Technology Roadmap



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