New Office of Admission

| September 16, 2010

Melanie Gottlieb, left, and Sarah Nandor demonstrate a counselor-student meeting in Vienna Room.

The new Office of Admission at the St. Louis campus opened for business this fall. Located on the first floor of Webster Hall, the recently renovated space  includes a large reception area, conference/meeting room, staff offices and five smaller meeting rooms where representatives can meet privately with prospective students and their families.

“We wanted the visitor’s first impression to be modern as well as warm and inviting,” says Melanie Gottlieb.

Jawana Reed, left, and Alexandra Keeton coordinate the reception areas and greet visitors.

Reorganized June 2009, the Admission Office serves all prospective students, including: traditional-age freshmen, graduate and evening students, as well as transfer and international students. Previously, three offices spread over the campus separately served these groups.

“The new student reception area is welcoming, comfortable and significantly more updated than our former offices,” says Melanie Gottlieb, director, Admission Operations.

‘An International Feel’

Named for Webster’s international locations in Geneva, Leiden, London, Shanghai, Thailand and Vienna, the meeting rooms are to be decorated with photographs of  the cities for which they are named.

Meeting rooms are equipped with large monitors networked to desk computers.

“We wanted to include the international feel of the University,” says Gottlieb. “From the minute they walk in, we want our visitors to know there’s something unusual about this university.”

Each room is equipped with all the necessary supplies and forms as well as a computer networked to a large, flat-screen monitor for visitors and families to view as counselors access information in CARS. In the works are videos about Webster’s schools and colleges, international campuses and other topics of interest to be displayed on the monitors.

The Leiden Room is one of five meeting rooms named for international locations.

Across from the reception area is the Webster Groves Room, formerly the Executive Conference Room, equipped with state-of-the-art technology controlled by computers located in a closet behind a screen showing one to four images at a time. Dedicated to Admission office functions, the room is quite flexible accommodating theater, classroom and other configurations. Round tables can provide seating for up to 32 prospective students and guests for a luncheon or dinner.

‘A Group Effort’

The Admissions reorganization team includes Matt Nolan, associate vice president, Enrollment, and dean of Admissions; Melanie Gottlieb, director, Admission Operations; Sarah Nandor, director, Admissions; and Tammy Linn, Admissions communication coordinator.

“It was a group effort,” says Nolan. “We worked on the premise that, if we could build an Office of Admission from the ground up, what would it look like? Through the initial committee and core teams, we arrived at what you see today. Moreover, the experience for the prospective student is totally revamped. Instead of shuffling students down hallways, they enjoy the comforts of the Welcome Center while we bring services to them. We made sure ‘putting students first’ was the most important factor in the design.”

Nandor says the past year has been a learning experience. “It’s definitely better now that we’re all in one space. We’re still learning what works and what doesn’t and we’ll continually refine and get better and better.”

The Financial Aid office now conveniently located near the Admissions Center.

Gottlieb and Nandor say having all the admissions operations in one place has a number of pluses. “Before there was a duplication of effort,” says Nandor. “Some offices would be very busy at times, while others were less so. By combining them together, we’ve spread out the work.”

“It was important to us that everyone involved had a position in the reorganized department,” says Gottlieb. “And we were able to meet that goal.”

Category: Webster News

Comments (1)

Trackback URL | Comments RSS Feed

  1. Michal Sela says:

    Congratulations to the entire St. Louis admissions & operations team for achieving this gigantic task!  We can’t wait to visit!  Well done.
    Michal & the Geneva folks